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How is my identity verified?

Can I have more than one account?

How do I delete my account?

Listings & search

Creating, editing, and finding listings.

How long until my listing appears in search?

Within one hour of submission, once we've verified the address. First-time landlord accounts may take up to 24 hours for first-listing review.

How do I edit photos after publishing?

Can I pause a listing?

Why isn't my listing showing for certain searches?

Payments & deposits

How are security deposits held?

HomSeeq Pro deposits are held in a segregated trust account, separate from landlord operating funds. Disputed deposits are adjudicated by an independent reviewer.

What payment methods do you accept?

How quickly are payments processed?

Trust & safety

How do I report a suspected scam listing?

Use the 'Report listing' button on any listing page. Our trust team reviews reports within 4 hours; in clear-cut cases, listings are removed within 30 minutes.

What are signs of a rental scam?

Accessibility

Does HomSeeq support screen readers?

Yes. HomSeeq is built to WCAG 2.2 AA standards. Listings include text alternatives for all photos. Floor plans are described in supplementary text. If you encounter accessibility issues, please email accessibility@homseeq.com — we treat these as P1 bugs.

How do I filter for accessible properties?

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